FAQ
1. How to choose between a Waterproof sail (Acrylic) and Micro-perforated (Austral)?
Answer: The choice depends on your priority.
Choose Acrylic if you want to create a living space protected from light rain and if you have enough height to create a 25% slope.
Choose Austral if you live in a windy area or if your facade is low. It is ideal for breaking heat while allowing air circulation.
2. How to take measurements for my custom sail?
Answer: Do not measure the size of the desired fabric, but the distance between your fixing points (walls or masts).
Important: We will then calculate the necessary "retraction" for you to integrate the tension accessories (carabiners, tensioners) and allow optimal tension without the sail touching the anchoring points.
3. Why is it advisable to dismantle my shading sail in winter?
Even though our ACRYLIC and AUSTRAL sails are designed with high-tech materials capable of withstanding extreme temperatures, their dismantling during the winter period is strongly recommended for three main reasons:
Prevent snow weight: Unlike rain that flows or passes through the mesh, snow can accumulate and stagnate on the fabric. Its considerable weight exerts unexpected and colossal tension on your fixing points and on the structure of your facade, risking damage.
Protecting yourself from winter storms: Winter winds are often stronger, unpredictable, and accompanied by debris. Taking down your sail avoids unnecessary mechanical stress and protects the fabric from repeated friction during the months when you are not enjoying your terrace.
Extending the lifespan of your investment: By keeping your sail and its accessories (carabiners, tensioners) safe from stagnant moisture and frost, you preserve the vibrancy of the colors and the flexibility of the fibers. Proper winter storage can double the longevity of your equipment.
Workshop advice: Take advantage of the disassembly in autumn to clean your sail with soapy water. Make sure it is perfectly dry before folding it and storing it in a dry place so that you can find it like new at the first rays of spring sunshine.
4. Why are the edges of my sail curved (hollowed)?
Answer: It's a mark of quality! All our sails have a curved cut on the sides. This engineering allows the tension from the corners to be redirected towards the center of the sail. The result: a perfectly flat, well-tensioned fabric that does not flap in the wind. A sail with straight edges would create unsightly folds in the middle.
5. Can I install my sail on an exterior thermal insulation wall (ITE)?
Answer: Yes, but it requires specific fixings (chemical anchors or long threaded rods) that pass through the insulation to anchor into the load-bearing material (brick, concrete). We recommend consulting us for this type of support to ensure the safety of the installation under high tension.
6. Is my sail guaranteed against fading?
Answer: Absolutely. Thanks to the use of mass-dyed fibers (Acrylic) or high-density polyethylene treated with UV protection (Austral), our colors are guaranteed for 5 years. Unlike mass-market fabrics that fade in the sun, our textiles retain their brilliance season after season.
7. Is it possible to pay for my order in installments?
Answer: Yes, to allow you to realize your landscaping project with complete peace of mind, we offer a payment solution in 2 or 3 installments at no extra cost.
This option is available directly when you validate your cart.
It is a simple, secure, and completely free solution for you: no interest or processing fees will be charged.
8. Can I return or exchange my shade sail?
Answer: Our shade sails are made exclusively to order and custom in our workshop in Mouscron, according to your choices of dimensions and colors.
Due to this personalized and unique nature, the sails cannot be returned, exchanged, or refunded (except in the case of proven manufacturing defects).
We therefore invite you to carefully check your measurements before validating your order. In case of doubt, our team is available to advise you before production begins.
* The right of withdrawal of 14 days does not apply to customized products (Art. L221-28 of the Consumer Code).
